At agen12, your privacy is not merely a legal obligation — it is our genuine commitment. All personal data you share with us is protected with the latest encryption technology and managed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six layers of data protection we implement for the security of every agen12 player
All data transmitted between your device and agen12 servers is protected with 256-bit SSL encryption. Your account information, payment details, and personal data are never transmitted in plain text.
The Know Your Customer (KYC) process at agen12 uses a multi-layered verification system. Your identity documents are stored in an encrypted environment and accessible only to authorised personnel.
Agen12 has never and will never sell, rent, or disclose your personal data to third-party advertisers. Your data belongs solely to you, and we use it exclusively to operate the agen12 service.
All agen12 data management practices are designed and audited to fully comply with Malaysia's Personal Data Protection Act 2010. You have clear legal rights over your personal data, and we respect them.
Agen12 player personal data is stored in enterprise-grade data centres with strict physical and digital access controls. Automated backup systems ensure your data is never lost even in the event of a technical failure.
In the event of any security incident involving your data, agen12 will notify you within 72 hours via your registered email, in line with international data protection best practices.
When you register and use the agen12 platform, we collect several categories of personal information to enable us to provide you with a safe, seamless, and responsible service. The following are the types of data we collect:
Personal Identification Information:
Contact Information:
Financial Information:
Usage & Technical Data:
The personal data we collect is used exclusively for legitimate purposes directly related to the operation of the agen12 platform. We will not use your data for any other purpose without obtaining your consent first.
Primary purposes of data use:
All personal data processing activities at agen12 are carried out on a valid legal basis under Malaysia's Personal Data Protection Act 2010 (PDPA). We rely on the following bases depending on the processing context:
Agen12 does not sell your personal data to any third party. However, in operating this platform, we need to share certain information with carefully selected service partners, subject to strict confidentiality agreements.
Third parties that may receive your data:
Agen12 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:
You can manage optional cookie settings via your web browser settings or through the privacy settings panel in your agen12 account. However, disabling essential cookies will affect platform functionality.
Agen12 invests seriously in cybersecurity infrastructure to protect your personal data. The technical and organisational security measures we implement include:
Agen12 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following are our data retention guidelines:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For as long as the account is active | Required for service operations |
| KYC Records | 5 years after account closure | Malaysia PDPA & AML Requirements |
| Transaction history | 7 years | Tax & accounting requirements |
| Support communication logs | 2 years | Dispute resolution |
| Gaming & wagering data | 3 years | Responsible gaming monitoring |
| Security & access logs | 1 year | Fraud detection & security |
Once the designated retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by agen12:
| Your Rights | Description | How to Claim |
|---|---|---|
| Right of Access | Request a copy of the personal data we hold about you | Email the privacy officer |
| Right to Rectification | Request correction of inaccurate or outdated data | Account settings or email |
| Right to Erasure | Request data erasure under certain circumstances | Email the privacy officer |
| Right to Object | Object to data processing for direct marketing purposes | Account notification settings |
| Right to Portability | Receive your data in a machine-readable format | Email the privacy officer |
To exercise any of the above rights, contact the agen12 Privacy Officer via email [email protected]. We will respond to your request within 30 calendar days. In complex cases, this period may be extended up to 60 days with notification to you.
In operating the agen12 platform, some of your personal data may be processed or stored outside Malaysia, particularly in the context of international gaming service providers or global cloud infrastructure we utilise.
When your data is transferred outside Malaysia, agen12 ensures protection equivalent to Malaysia's PDPA through:
Your core payment and KYC data is stored on servers located in the Asia Pacific region to ensure low latency and compliance with applicable data residency requirements.
The agen12 platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18.
If we discover that personal data of a minor has been collected without adequate age verification, we will promptly take the following steps:
Parents or guardians who believe their underage child may have registered on agen12 are requested to contact our team via email [email protected] immediately.
Agen12 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our service practices, new Malaysian legal requirements, or improvements in data protection.
When significant amendments occur, we will:
Your continued use of the agen12 platform after any amendment takes effect constitutes your acceptance of the updated terms. If you disagree with any amendment, you have the right to close your account and stop using the platform.
We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we protect your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how agen12 handles your personal data, please contact our Data Protection Officer (DPO):
If you are not satisfied with our response, you have the right to submit a complaint to Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Digital.
Also read other important documents governing the use of the agen12 platform